What's the context library?

The context library is a per-page knowledge base for the facts your replies must never get wrong: hours, shipping thresholds, return windows, pricing, product specifics. Reply200 reads it before answering, so it states what's true instead of guessing.

What goes in it

Short, factual statements, one per entry (up to 500 characters each). Think of what a new support hire would need on day one:

• "Free shipping on orders over $75; 2pm EST cutoff for same-day handoff."
• "Returns: 30 days from delivery, original packaging, refunds in 5–7 days."
• "We don't price-match competitors; the loyalty discount kicks in at the 5th purchase."

Each entry shows a status (Ready once it's live, Processing while we index it, or Failed if it needs a fix) plus when it was last edited. Change or remove any entry anytime. A single page holds up to 120,000 characters total, so there's room for a real knowledge base.

It grows on its own, too

You don't have to type everything by hand. Reply200 keeps the library growing automatically, two ways:

• From your own replies. When you reply to a comment yourself, that reply is saved to the library. The next time a similar comment comes in, Reply200 already knows how you'd answer it, in your words, not a generic guess.
• From your longer posts. Short posts don't need saving. Reply200 just reads them as it replies. But when a post carries a lot of detail (a long announcement, a packed product description), it saves the key parts to the library, so a comment pulls only the piece that actually relates to it instead of the whole wall of text.

The scope is the difference that matters: a saved reply can help with similar comments anywhere on the page, while a post's details apply only to comments on that same post.

Both show up right here in the library, labeled Admin reply or Post context. Nothing is captured behind your back. Review them anytime, and delete anything you'd rather it didn't keep.

Context vs. goals

Two different jobs, two different places:

• Context: facts the reply should know (this library)
• Goals (calls to action): actions the reply should take (send people to your website, ask to follow…)

"Free shipping over $75" is context. "Send pricing questions to the pricing page" is a goal.

Share across pages

Build it once for a page, or share one library across every page in the same Business Manager, so sister pages answer policy questions identically without re-entering anything.

How it's used

When we write a reply, your context entries are part of what we pull from, alongside the post itself and your page's voice. If a comment touches something in your library, the answer reflects it. If nothing applies, we fall back to the post and skip rather than guess.