What if my Instagram account isn't showing?

This typically happens when something is off with your Instagram account permissions or app connection. Here's what we recommend:

1. Check your Instagram account type

Make sure it's a Professional account (either Creator or Business). Personal accounts are not supported.

2. Check connected apps

• Go to Instagram → Settings → Apps and Websites
• If Reply200 is listed, disconnect it and try linking again
• If it's not listed but you use other Meta-related apps, try disconnecting those (if you don't use them), as they may conflict

3. Try incognito/private mode

Sometimes browser cache or cookies interfere with the login flow. Open Reply200 in an incognito window and try again.

4. Try mobile

If none of the above works, try linking your Instagram account from your mobile browser instead.

Still stuck? Reach out to us — we'll get it sorted.